Refund policy

Pre-booked hires:

48h+ before start → full refund.

24–47h → 50% refund.

<24h, no-shows, change of mind or early returns once hire begins → no refund.

Illness: we may offer a reschedule at our discretion.

Walk-ins: once hired, no refunds; early return no credit.

Unsafe conditions (e.g., strong wind, heavy rain, thunder, dangerous swell): we may cancel, suspend or shorten hires at any time. If we initiate the cancellation, a pro-rated refund or reschedule is provided. WATSUP’s safety call is final.